FAQ

If you need more information on FranklinTECH, view the below FAQ, or use one of the methods below to get in touch with our technical experts.

Click below to download the FranklinTECH quick guide and FAQ.

WHAT IS FRANKLINTECH?

We believe in upskilling the next generation. Our mission at FranklinTECH is to provide you with industry-leading learning experiences. Whether you're brand new to the industry or a seasoned pro looking to master products in your field, this site provides you with industry-leading Franklin Electric product training for you and your business.

Join us online, or in the classroom, to learn in-demand skills and increase your product knowledge.

WHO IS IT FOR?

• Managers & business owners looking to onboard & train their team
• New hires looking to learn product fundamentals
• Professionals looking to advance in their careers

For those with travel or time limitations, or who are in need of a single location for web sources, access our catalog of materials or enroll in an online course. Consider this your resource hub if you install, service, or troubleshoot Franklin Electric products.

WHY SHOULD I USE IT?

Online searches can take hours. Ramping up new hires can take months. And relying solely on first-time on-the-job training can result in errors—costing your business hours of lost productivity and potential revenue. Add FranklinTECH to your team's training strategy for new hires and product training.

DO I NEED TO BE CONNECTED TO THE INTERNET?

Yes. Continuous. SCORM (our course files) needs a constant internet connection to run. iOS devices (iPads, iPhones, etc.) have all of the things needed to run SCORM content. If your iOS device is on a wifi network, or in a location that has solid cell reception, you shouldn't have any issues. If you only have intermittent connectivity, your courses may load slowly or fail to track progress.

DO I NEED A SPECIFIC BROWSER?

The FranklinTECH site works for most browsers, including Google Chrome, Apple Safari, and Firefox. For ideal performance, ensure your web browser of choice is up to date.

WHO SHOULD I CONTACT FOR TECHNICAL SUPPORT?

On-site Field Service: When you work with Franklin Electric, you have access to the industry's leading Technical Support professionals and Field Service Engineers located throughout the nation to assist you with on-site troubleshooting and other service needs.

Technical Support Team: Help is a phone call away. With decades of collective industry experience, our team is made up of real people, offering real answers, in real-time. For answers to your water systems questions, get in touch with our technical support team by phone, email, or the contact form below:

• 1-800-701-7894
• TechSupport@fele.com

FranklinTECH Site: If you are experiencing issues or difficulties with this site, including the sign-up process, and course enrollment, or have questions about FranklinTECH, please contact us.